Having Issues with Your Control4 System? Here’s How We Can Help

Audio One’s Tech Support Gets Your Smart Home System Running Smoothly

As with any technology solution, your Control4 system is bound to have some glitches. But that doesn’t mean you have to be stuck with a system that breaks down every day over simple commands.

When it comes to Control4 troubleshooting, it's all about communication.

For one, your Control4 system should get all your smart devices speaking with each other. If one of the devices in the chain goes down, it can affect the entire system.

When troubleshooting, it's also about having effective communication with your support technicians. They should be knowledgeable about Control4 systems, so it's easy for them to find and resolve problems.

Audio One offers on-site support 365 days a year to our clients in Miami, Palm Beach, and Los Angeles. In this blog, we explain some of the reasons our support team is one of the best in the country.

If you need immediate help, feel free to click the link below.

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SEE MORE: In-Home Crestron, Lutron and Control4 Repair, Upgrades and Servicing

Do Initial In-Home Troubleshooting

Before setting up a consultation with our staff, there are a couple troubleshooting items that could get your system up and running.

Start by rebooting the device having issues whether it’s a smart TV, thermostat or remote. In many cases, this is enough to fix the problem.

Then make sure to check on your home network. Often it's not a device, but rather a wi-fi problem keeping your Control4 system from communicating efficiently.

Expert Certified Technicians

Audio One is a Control4 Gold Authorized Dealer. To get a "Gold" dealer status, you need to install a set amount of systems each year.

We have a lot of experience dealing with Control4 technology, so it's easy for us to find and resolve programming and installation errors.

To become Gold Authorized dealers, we also had to ensure that all of our support technicians are Control4 certified.

Since we’ve noticed many problems come down to faulty wiring, we’ve also stressed that all our technicians have unrestricted low-voltage certifications.  

In-House Programming and Engineering

One of the first steps in any Control4 troubleshooting will be checking the programming behind your smart home system.

As we mentioned, smart technology is all about communication. Yet many smart home pros still contract out their programming work.

With the company as a middleman, it becomes harder for a programmer to envision and execute what the homeowner had in mind.

As we look through your system, Audio One’s in-house programmer will be able to isolate issues and communicate with you directly. This way there’s less risk of miscommunication about what exactly is wrong with your system and how to fix it.

The Audio One Difference

Whether you’re dealing with our tech support exclusively or getting a brand new system from us, we stick to the same standardized process to deliver optimal results.

This involves an initial discovery meeting, thorough system design and engineering, updated documentation and ongoing support and maintenance.

Our process ensures that problems are resolved quickly and do not reappear in the future.

If your in-house Control4 troubleshooting didn’t resolve your issue and you’re ready to talk to an experienced technician, call us at 1-954-THEATER or fill out the form below.