How to Avoid the Most Common Crestron Support Problems


Proper Installation and Maintenance Ensure You Have a Reliable Smart Home

Even when working with the top home automation brands, you may encounter problems with your brand new smart technology. As one of the top Crestron dealers in South Florida, we often receive calls from homeowners trying to fix existing systems that are hard to manage or break down regularly.

Realizing that there are a lot of people dealing with poorly programmed systems, we've ramped up the Crestron support services we offer. Though we're available 365 days of the year, 24 hours a day to help you with your smart home issues, we know the goal is to get it right from the start.

How can you make sure that you avoid some common smart technology headaches in your Miami home? Below we highlight three steps you can take to limit the number of service calls down the line. If you’re in need of immediate help, you can also click the button below for a one-on-one meeting.


Create Reliable and Thorough Documentation

A professional smart home company should take the time to design a system built for success. This includes having the right wiring, equipment placement, and wired or wireless connections. The only way to ensure a properly designed system is to have the documentation to back it up. The company should present and review this documentation with you.

Documentation isn't just important during installation. Whenever there's need for maintenance or troubleshooting, these documents make it easy to find the problem and know the precise model and number of any hardware that needs replacement.  

Developing the Right Programming Framework

No home automation system allows for as much programming flexibility as Crestron. While this is its biggest strength, it can also be its biggest problem if you're working with the wrong programmer.

With many programmers charging by the hour for each subsystem (like lighting or entertainment), there's a tendency to overcomplicate smart home installations. Make sure your installer is only including the technology that you need.

The other critical component of Crestron programming is its control platform. Each system will have a unique interface. You should work with your dealer to find images and labeling that make the most sense to you — so it's effortless for you to manage your smart home.

SEE MORE: A Look Inside Crestron: The Customizable System

Keeping Your System Up to Date

Do you know if all the firmware and hardware is up to date on your Crestron system? A vital component of any Crestron support is coordinating with the homeowner to have these updates installed as soon as they're available.

Those updates provide access to Crestron’s latest features, which we would never want our clients to miss out on. More importantly, they are vital to patching up any possible security flaws within your smart home automation system.

Finally, as part of our support services, we’ll also let you know when new hardware is available. Find out when there are new speakers, receivers, or thermostats that you might enjoy. We’ll keep you in the loop, and provide a home visit to professionally install any upgrades.

If you’re ever in need of Crestron support services or a brand-new installation for your home, you can reach out to Audio One by calling 954-THEATER or by filling out the form below.

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